Shipping and Return Policies
SHIPPING POLICY
Last Updated: September 5, 2026
This Shipping Policy explains how Venzura Living™ processes and ships professional gear, watches, and consignment items within the United States.
ORDER PROCESSING
Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day. Processing time is separate from the shipping or transit time provided by the carrier.
SHIPPING WITHIN THE UNITED STATES
Venzura Living™ currently offers shipping within the United States. Available shipping methods, estimated delivery times, and applicable charges are displayed during checkout.
Delivery estimates are not guaranteed and may vary depending on the destination, selected shipping service, carrier, weather, holidays, or other circumstances outside our reasonable control.
STRAPIT-H® SHIPPING
Orders containing two (2) or more StrapIT-H® straps qualify for free standard shipping within the United States. The discount will be applied automatically at checkout.
For orders that do not qualify for free shipping, applicable shipping charges will be calculated and displayed at checkout.
WATCH SHIPPING
Watches are inspected and securely packaged before being shipped to the buyer.
Venzura Living™ pays for standard shipping from Venzura Living to the buyer for consignment watches. Expedited shipping, special handling, or other optional services requested by the buyer may result in an additional charge.
Depending on the value of the watch, the shipment may include insurance and require an adult signature upon delivery. The buyer is responsible for ensuring that an authorized adult is available to receive and sign for the package when required.
CONSIGNMENT SHIPPING FROM THE OWNER TO VENZURA LIVING
The original owner is responsible for the cost of shipping the watch to Venzura Living after receiving shipping instructions and confirmation that the watch is ready for inspection or fulfillment.
The owner must securely package the watch and use a shipping service that provides tracking and adequate insurance based on the watch’s value.
The original owner is responsible for the watch and bears the risk of loss or damage until the package is delivered to and received by Venzura Living.
Owners should not ship a watch before receiving written instructions from Venzura Living. Venzura Living is not responsible for unsolicited packages or watches shipped without prior authorization.
TRACKING INFORMATION
When tracking is available, the customer will receive a shipping confirmation containing tracking information after the order has shipped.
Please allow time for the carrier’s tracking system to update after the shipping label has been created. The creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before placing your order. If you notice an error, contact support@venzuraliving.com as soon as possible.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after the order has been processed or transferred to the carrier.
Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or an unclaimed package may be charged to the customer.
DELIVERY AND SIGNATURE REQUIREMENTS
An order is considered delivered when the carrier’s tracking information confirms delivery to the address provided during checkout.
Certain watch shipments may require an adult signature. Carriers may make additional delivery attempts or hold a package at an authorized facility when no eligible recipient is available.
Customers are responsible for monitoring tracking information and making any necessary delivery arrangements directly with the carrier.
CARRIER DELAYS
After an order has been transferred to the carrier, delivery may be affected by weather, holidays, service interruptions, carrier delays, or other circumstances outside the reasonable control of Venzura Living™.
Venzura Living will provide reasonable assistance when a shipment is delayed, but carrier delivery estimates are not guaranteed.
LOST, DAMAGED, OR INCORRECT SHIPMENTS
If an order arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact support@venzuraliving.com as soon as possible.
Please retain the product, original packaging, shipping label, photographs, and any other materials that may be required to investigate the issue or file a carrier or insurance claim.
If tracking shows that a package was delivered but it cannot be located, first check the delivery location, household members, neighbors, building management, and the shipping carrier. Then contact Venzura Living for assistance.
Venzura Living will review the circumstances and assist with eligible carrier or insurance claims when reasonably possible.
RETURN SHIPPING FOR WATCHES
A buyer may request an eligible watch return within 15 calendar days following the confirmed delivery date, subject to the Returns & Refunds Policy.
Unless the return is caused by an incorrect item, shipping damage, or a material error by Venzura Living, the buyer is responsible for all return-shipping costs.
The returned watch must be shipped using the instructions provided by Venzura Living. The shipment must include tracking, adequate insurance, and signature confirmation when required.
The buyer is responsible for the returned watch and bears the risk of loss or damage until the return is delivered to and received by Venzura Living.
The watch must be returned unworn, unused, unaltered, and in the same condition in which it was delivered, including all boxes, documents, tags, links, accessories, protective materials, and promotional items.
A return showing signs of wear, use, damage, alteration, or missing components may be rejected or subject to a restocking fee equal to 10% of the watch’s sale price, subject to applicable law.
A consignment sale is not considered final, and no payout is issued to the original owner, until the 15-calendar-day return period has ended and there is no pending return, refund, dispute, payment reversal, or chargeback.
POLICY RELATIONSHIP
Returns remain subject to the Venzura Living Returns & Refunds Policy. Consignment transactions are also subject to the Consignment Terms and Conditions.
If a specific shipping term presented during checkout differs from this general policy, the term disclosed and accepted during checkout will apply to that order.
CONTACT US
For questions concerning an order or shipment, please contact:
Venzura Living™
Home of StrapIT-H®
support@venzuraliving.com
venzuraliving.com
Returns & Refunds
Venzura Living provides a high standard of professional support for every order to ensure your equipment satisfies your operational needs.
RETURN & REFUND POLICY
Last Updated: September 5, 2026
We want you to be satisfied with your Venzura Living™ purchase. Return periods and conditions vary depending on the type of product purchased.
STRAPIT-H® AND PROFESSIONAL GEAR RETURNS
You may request a return of an eligible StrapIT-H® product or other professional gear within 30 calendar days following the confirmed delivery date.
To qualify for a return, the item must be unused or in like-new condition, returned in the same condition in which it was received, and include its original components, accessories, and packaging, when applicable. Proof of purchase may be required.
WATCH RETURNS
You may request a return of an eligible watch within 15 calendar days following the confirmed delivery date.
To qualify for a full refund, the watch must be:
• Unworn, unused, and unaltered
• In the same condition in which it was delivered
• Returned with all boxes, documents, tags, links, accessories, protective materials, and other items originally included
• Returned with any Venzura Living security or inspection tag intact, when applicable
A watch may be carefully inspected and tried on, but it may not be worn for normal use, resized, altered, repaired, damaged, or modified.
If a returned watch shows signs of wear, use, sizing, alteration, damage, missing components, or any condition different from when it was delivered, Venzura Living may reject the return or apply a restocking fee equal to 10% of the watch’s sale price, subject to applicable law.
HOW TO REQUEST A RETURN
To request a return, contact support@venzuraliving.com before sending the product back. Include your name, order number, item being returned, and reason for the return.
Returns sent without prior authorization or to an address not provided by Venzura Living may not be accepted.
RETURN SHIPPING
Unless the product arrived damaged, defective, incorrect, or materially different from its listing, the customer is responsible for all return-shipping costs.
Watch returns must be sent according to Venzura Living’s instructions and must include tracking, adequate insurance, and signature confirmation when required.
The customer is responsible for the returned item and bears the risk of loss or damage until it is delivered to and received by Venzura Living.
Original shipping charges, expedited-shipping fees, and return-shipping costs are nonrefundable unless the return resulted from a damaged, defective, or incorrect item or where otherwise required by applicable law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If your item arrives damaged or defective, or if you receive an incorrect item, contact support@venzuraliving.com as soon as possible so we can evaluate the issue and assist you.
Please retain the product, shipping box, internal packaging, shipping label, and any other materials that may be required to investigate the issue or submit a carrier claim.
If the return results from an error by Venzura Living or an eligible damaged, defective, or incorrect product, Venzura Living will cover the applicable return-shipping cost.
EXCHANGES
If you would like a different StrapIT-H® size, color, hardware option, or other available product, contact support@venzuraliving.com.
The fastest option may be to return the original item in accordance with this policy and place a new order after the return has been approved.
Exchanges are subject to product availability. Customers are responsible for shipping costs associated with exchanges unless the original item was damaged, defective, or incorrect.
Direct watch exchanges are not guaranteed. An eligible watch may be returned under this policy, and the customer may place a separate order for another available watch.
RETURN INSPECTION
Once a return is received, Venzura Living will inspect the item before approving a refund.
For watch returns, Venzura Living may compare the watch’s condition, serial number, included accessories, packaging, and security tags with inspection records created before shipment.
A refund may be denied if the returned product is not the original item shipped, does not meet the applicable return requirements, or shows evidence of substitution, alteration, misuse, or fraud.
REFUNDS
After receiving and inspecting the return, Venzura Living will notify the customer whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow additional time for the bank, credit card company, Wix Payments, PayPal, or other payment provider to process and post the refund.
Any applicable 10% watch restocking fee and other authorized nonrefundable charges will be deducted from the refund.
CONSIGNMENT WATCH RETURNS AND PAYOUTS
If a consignment watch is returned, the sale is not considered final, and no payout will be issued to the original owner while the return, refund, inspection, dispute, payment reversal, or chargeback remains pending.
Venzura Living will inspect the returned watch and compare its condition with the records created before shipment. If the returned watch does not match its original condition, Venzura Living will investigate before determining whether the watch may be relisted, returned to the original owner, or subject to another resolution.
A consignment sale becomes final only after the 15-calendar-day return period has expired, and there is no pending return, refund, dispute, payment reversal, or chargeback.
CONTACT US
For questions regarding returns, exchanges, or refunds, please contact:
Venzura Living™
Home of StrapIT-H®
support@venzuraliving.com
venzuraliving.com
Privacy Policy
PRIVACY POLICY
Last Updated: September 5, 2026
Venzura Living™ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, make a purchase, create an account, submit a watch for consignment, or otherwise interact with us.
INFORMATION WE COLLECT
Depending on how you interact with Venzura Living™, we may collect:
• Name
• Email address
• Phone number
• Billing and shipping addresses
• Account and login information
• Order and transaction information
• Communications sent to us
• Return, refund, dispute, and customer-service information
• Device, browser, IP address, cookie, and website-usage information
• Marketing preferences
• Other information you voluntarily provide
Payment information is processed through the payment methods and payment providers available through our website. Venzura Living™ does not directly store complete credit or debit card numbers used to process online payments.
WATCH CONSIGNMENT INFORMATION
When you submit a watch for consignment, we may also collect:
• Watch brand, model, reference number, and serial number
• Watch condition, ownership history, service history, and purchase information
• Requested or agreed selling price
• Photographs of the watch, accessories, box, documents, and identifying details
• Proof of purchase, receipts, invoices, or ownership documentation
• Copies of identification or other verification information when reasonably necessary
• Shipping, inspection, authentication, listing, sale, return, and payout information
• Tax or payment information required to issue a seller payout or comply with applicable law
Submitting a Consignment Application does not guarantee acceptance, listing, sale, or payment.
HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you when you place an order, create an account, submit a form, contact us, or request customer service
• Automatically through cookies, analytics, security tools, and similar technologies
• From payment processors, shipping carriers, fraud-prevention services, authentication providers, and other service providers
• From publicly available sources when reasonably necessary to verify a watch, transaction, or ownership claim.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders
• Process payments through our payment service providers
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process returns, refunds, exchanges, disputes, and chargebacks
• Create and maintain customer accounts
• Respond to questions and customer-service requests
• Review watch consignment applications
• Verify ownership, authenticity, condition, serial numbers, and transaction details
• Inspect, photograph, list, market, sell, return, or relist consignment watches
• Calculate and issue seller payouts
• Detect counterfeit items, theft, fraud, unauthorized transactions, and other prohibited activity
• Maintain, secure, analyze, and improve our website, products, and services
• Enforce our policies and agreements
• Maintain tax, accounting, transaction, and business records
• Comply with applicable legal, regulatory, insurance, and law-enforcement requirements
• Send marketing communications when permitted and when you have chosen to receive them
WIX AND SERVICE PROVIDERS
Our website and online store are hosted through Wix.
We may use Wix and other service providers to operate our website and business. These providers may assist with:
• Website hosting and form submissions
• Account management
• Payment processing and seller payouts
• Shipping and tracking
• Email and customer communications
• Analytics and website performance
• Advertising and marketing
• Fraud prevention and security
• Watch inspection or authentication
• Insurance, claims, accounting, tax, and legal compliance
These providers may receive or process personal information when reasonably necessary to perform services on our behalf or complete a requested transaction.
PAYMENT PROCESSING AND SELLER PAYOUTS
Payments made through our website are processed using the payment methods and payment providers available at checkout.
Payment providers may collect and process information necessary to complete a purchase, issue a refund, resolve a dispute, or process a chargeback in accordance with their own terms and privacy policies.
When a consignment sale becomes eligible for payout, Venzura Living or its payment provider may request information needed to verify the seller’s identity and issue payment. This may include legal name, address, tax information, and bank or payment-account information.
Do not submit sensitive bank, tax, or identity information through the initial Watch Consignment Application unless Venzura Living specifically requests it through an approved method.
SHIPPING AND ORDER FULFILLMENT
When necessary to fulfill an order, process a return, or manage a consignment shipment, we may provide relevant information to shipping carriers and shipping-service providers.
This may include your name, address, email address, phone number, order information, shipment value, and other details needed to:
• Create shipping labels
• Deliver or return packages
• Provide tracking updates
• Obtain insurance or signature confirmation
• Investigate loss or damage
• Resolve carrier or delivery claims
WATCH LISTINGS
When listing a consignment watch, Venzura Living may use photographs and nonpersonal information provided by the owner, including the watch’s brand, model, reference number, condition, accessories, service history, and relevant ownership details.
We will not intentionally publish the owner’s home address, private contact information, payment information, government identification, or complete financial information in a public product listing.
Serial numbers may be documented for verification and fraud-prevention purposes but may be partially obscured in public listings.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Operate essential website and checkout functions
• Remember preferences
• Maintain accounts and shopping carts
• Provide security and prevent fraud
• Understand how visitors interact with the website
• Measure and improve website performance
• Support analytics, advertising, or marketing functions
Where available, you may manage certain cookies through the privacy or cookie controls displayed on our website. You may also control cookies through your browser settings.
Disabling certain cookies may affect website, account, cart, or checkout functionality.
MARKETING COMMUNICATIONS
If you choose to receive promotional emails or other marketing communications from Venzura Living™, we may use your contact information to send information about products, promotions, offers, or updates.
You may unsubscribe from marketing emails using the unsubscribe option included in those communications.
We may continue sending transactional or service-related communications concerning an order, payment, shipment, return, account, consignment application, seller payout, or customer-service request.
HOW WE DISCLOSE INFORMATION
We do not sell personal information to third parties for monetary compensation.
We may disclose personal information:
• To Wix and other providers that help us operate our website and business
• To payment processors and payout providers
• To shipping carriers and insurance providers
• To fraud-prevention, security, inspection, and authentication providers
• To accountants, attorneys, tax professionals, and other professional advisers
• When required by law, subpoena, court order, or lawful government request
• When reasonably necessary to protect Venzura Living, our customers, sellers, property, legal rights, or others
• In connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of the business
Service providers may process information according to their agreements with us and, in some circumstances, their own privacy policies.
DATA MINIMIZATION AND RETENTION
We seek to collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
We retain personal information for as long as reasonably necessary to:
• Complete orders, returns, consignment transactions, and seller payouts
• Maintain appropriate business, inspection, transaction, tax, and accounting records
• Detect fraud and authenticate watches
• Resolve disputes, returns, chargebacks, insurance claims, and ownership questions
• Enforce our agreements and policies
• Comply with legal and regulatory obligations
Retention periods vary depending on the type of information, the transaction, and the reason it was collected.
Consignment photographs, serial-number records, proof-of-purchase documents, communications, and inspection records may be retained when reasonably necessary to document authenticity, ownership, condition, sale, return, or dispute history.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Our website platform, payment providers, and other service providers may also maintain security measures designed to protect information processed through their systems.
However, no Internet transmission or electronic-storage system can be guaranteed to be completely secure.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on your location and applicable law, you may have the right to:
• Confirm whether we process your personal information
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain targeted advertising, sale of personal information, or qualifying automated profiling
• Withdraw consent when processing is based on consent
• Appeal a decision concerning a privacy request
• Exercise your rights without unlawful discrimination
These rights may be subject to legal exceptions, identity verification, and applicability requirements.
To submit a privacy request, email support@venzuraliving.com with the subject line “Privacy Request” and describe your request.
We may need to verify your identity before completing the request. If you submit a request for another person, we may require evidence showing that you are authorized to act on that person’s behalf.
If we deny your request, you may appeal by replying to our decision and stating that you are requesting an appeal.
We may retain information when reasonably required to complete a transaction, detect fraud, resolve a dispute, maintain security, comply with law, exercise legal rights, or satisfy tax, accounting, or recordkeeping obligations.
THIRD-PARTY SERVICES AND LINKS
Our website may use or link to third-party websites and services. Their handling of information is governed by their respective terms and privacy policies.
Venzura Living™ is not responsible for the privacy practices of independently operated third-party websites or services.
CHILDREN’S PRIVACY
Our website, products, and watch-consignment services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
A person submitting a watch for consignment must be at least 18 years old and legally capable of agreeing.
If we learn that personal information from a child under 13 was collected inappropriately, we will take reasonable steps to delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our website, products, services, legal requirements, or business practices.
The current version will be posted on our website with an updated revision date.
CONTACT US
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact:
Venzura Living™
Home of StrapIT-H®
support@venzuraliving.com
venzuraliving.com
Questions? We're Here to Help.
Have a question about your order, shipping, returns, or your StrapIT-H® product? Contact Venzura Living™ at support@venzuraliving.com and we'll be happy to assist you.
